RHM International considers all inquiries, worldwide.
For any inquiries about the products and their availability, please call or email us at:
info@rhmintl.com
RHM International
280 Clark Road
Brookline, MA 02445
USA
US production site: Hudson, NH
China production site: Beijing
Tel: 1 888 495 0008
Fax: 1 617 608 0274
info@rhmintl.com
www.rhmintl.com
Inquiry Check List
When placing an order, customer's specification needs to include:
- Reference Standard
- Rated voltage
- Rated current
- Rated frequency
- Rated transformation ratio (current transformer)
- Number of secondary windings (current transformer)
- Rated output (current transformer)
- Accuracy class(es) (current transformer)
- Accuracy limit factor (current transformer)
- Instrument security factor (current transformer)
- Environmental Conditions (Altitude, Pollution Class)
If users have specific requirements, custom designs can be mutually defined in advance and products are designed according to customer's specification.
Support FAQs
How can I get technical support from RHM?
Our USA after-sales team maintains daily contact with our factories in China and follows up customer questions and NCRs directly with the factory’s assigned project managers and design engineers.
What is the reaction time to customer support requests?
A customer service response is typically less than 2 days. This includes customer requests for additional information, technical clarifications or follow-up on any field installation issues. Customer NCRs will initiate an internal Quality 8D Report investigation process with a final resolution proposed within 2 weeks of the reported problem.
